Support Services

Website Maintenance Services in Dubai

We keep your website secure, fast, and up-to-date with proactive maintenance plans — handling security patches, performance optimization, content updates, backups, and monitoring so you can focus on running your business.

A Website Without Maintenance Is a Liability Waiting to Happen

Launching a website is just the beginning. Without ongoing maintenance, websites degrade over time — security vulnerabilities accumulate, page speeds slow as plugins bloat, SSL certificates expire, hosting environments fall behind on PHP or Node.js versions, and content becomes stale. In the UAE's competitive digital landscape, a neglected website doesn't just underperform — it actively damages your brand credibility and search engine rankings.

The security risks alone justify professional maintenance. WordPress, which powers 43% of all websites globally, releases security patches monthly. Each of the 50,000+ plugins in its ecosystem has its own update cycle. A single unpatched plugin vulnerability can expose your entire website to malware injection, data theft, or defacement attacks. In 2024, over 8,000 WordPress vulnerabilities were documented, with 90% traced to plugins and themes — not WordPress core. Without someone actively monitoring and applying updates with compatibility testing, your website is essentially an unlocked door.

Performance degradation is equally insidious. Database tables accumulate overhead. Image files aren't optimized. CSS and JavaScript files aren't minified. Caching rules expire. Server software versions fall behind. Each issue individually shaves milliseconds off your page load time, but collectively they can turn a 2-second site into a 6-second site — and Google data shows that 53% of mobile users abandon sites that take longer than 3 seconds to load.

At Neplen, we treat website maintenance as proactive care, not reactive firefighting. Our structured maintenance plans combine automated monitoring with expert human oversight to keep your website secure, performant, and current — catching and resolving issues before they impact your visitors or your business.

What Professional Maintenance Actually Looks Like

Many businesses think website maintenance means "fixing things when they break." That's website repair, not maintenance. Professional maintenance is a structured, continuous process designed to prevent problems, not just solve them. Here's what happens behind the scenes when you're on a Neplen maintenance plan:

Weekly: CMS core updates applied after staging environment testing. Plugin and theme updates reviewed, tested for compatibility, and deployed. Security scans checking for malware, file changes, and vulnerability signatures. Uptime logs reviewed for any intermittent issues that monitoring alerts might have missed. Database optimization to remove overhead, spam comments, and post revisions.

Monthly: Full performance audit measuring page speed, Core Web Vitals (LCP, FID, CLS), and mobile usability. Backup integrity verification by performing a test restore. Broken link scanning and repair. Analytics review to identify pages with declining traffic or high bounce rates. SSL certificate validity check. Server software version verification (PHP, MySQL, Node.js). Monthly maintenance report delivered to your inbox with all actions taken and recommendations.

Quarterly: Comprehensive security audit including penetration testing for critical sites. Content freshness review identifying outdated information. SEO health check covering crawl errors, indexation issues, and structured data validation. Hosting performance evaluation comparing current usage to capacity to prevent resource bottlenecks during traffic spikes.

This layered approach means your website is never more than a week away from its last check, never more than a day away from its last backup, and never more than a minute away from downtime detection. The result: problems are caught and resolved during quiet hours, not during your biggest sales day.

What We Deliver

Website Maintenance Services We Offer

Security Updates & Patching

CMS core updates, plugin and theme patches, PHP version upgrades, and security hardening. All updates tested in staging before production deployment. WAF rule management and malware scanning included.

Performance Optimization

Page speed optimization, image compression, CSS/JS minification, lazy loading, browser caching, CDN configuration, and database cleanup. Targeting sub-3-second load times and green Core Web Vitals scores.

Uptime Monitoring

24/7 uptime monitoring from multiple global locations with 1-minute check intervals. Instant downtime alerts via email, SMS, and Slack. Page load speed tracking, response time graphs, and monthly uptime reports.

Backup Management

Daily automated backups stored in geographically separate locations (AWS S3 or Google Cloud Storage). 30-day retention with one-click restore capability. Monthly backup integrity testing — we don't just make backups, we verify they work.

Content Updates

Text updates, image replacements, new page creation, blog post formatting, product catalog changes, and banner updates. Hours vary by plan tier. Turnaround is typically same-day for simple changes, 48 hours for complex layout modifications.

Bug Fixes & Troubleshooting

Broken functionality, display issues, form errors, mobile rendering problems, browser compatibility bugs, and 404 errors. Systematic debugging with root cause analysis so fixes address the underlying issue, not just symptoms.

Malware Removal & Recovery

If your site is compromised: immediate quarantine, malware identification and removal, vulnerability patching, security hardening, backup restoration if needed, and search engine blacklist removal. Post-incident report provided with prevention recommendations.

Monthly Reporting

Detailed monthly reports covering all maintenance activities performed, uptime statistics, security scan results, performance metrics (page speed, Core Web Vitals), traffic overview, and prioritized recommendations for the coming month.

Our Tools

Maintenance Stack We Use

We use industry-leading tools for monitoring, security, and performance management:

Security Tools

Wordfence and Sucuri for WordPress malware scanning and firewall protection. Cloudflare WAF for application-layer security. Qualys SSL Labs for certificate analysis. OWASP ZAP for vulnerability scanning on custom-built sites.

Automated daily scans detect file changes, malicious code injection, and vulnerable software versions before they can be exploited by attackers.

Performance Tools

Google PageSpeed Insights and Lighthouse for Core Web Vitals measurement. GTmetrix for detailed waterfall analysis. WebPageTest for multi-location load time testing. New Relic or Datadog for server-side application performance monitoring.

We track Largest Contentful Paint (LCP), First Input Delay (FID), Cumulative Layout Shift (CLS), and Time to First Byte (TTFB) — the metrics Google uses for ranking.

Monitoring Tools

UptimeRobot and Pingdom for 24/7 uptime monitoring with 1-minute intervals from 10+ global locations. Alerts via email, SMS, Slack, and PagerDuty within 60 seconds of detected downtime.

SSL certificate expiration monitoring, domain expiration alerts, and automated status page updates for transparent communication during incidents.

Why Neplen

Why Choose Neplen for Website Maintenance

Developer-Level Expertise

Unlike generic IT support companies, our maintenance team consists of web developers who understand code, databases, server architecture, and modern web technologies. When an update breaks functionality, we don't just roll back — we diagnose the root cause, fix the compatibility issue, and apply the update properly. This means your site stays current and secure without sacrificing features.

Proactive, Not Reactive

We don't wait for you to report problems. Automated monitoring detects issues within minutes. Weekly manual reviews catch the subtle degradation that automated tools miss. Monthly performance audits ensure your site continuously improves over time. You'll often learn about an issue from our "resolved" notification — because we fixed it before you even noticed.

Transparent Reporting

Every month, you receive a detailed report showing exactly what we did: updates applied, security scans performed, performance metrics, uptime statistics, content changes completed, and recommendations for the coming month. No mystery about what you're paying for — full transparency and accountability in every maintenance cycle.

Priority Support

Maintenance plan clients get priority access to our development team. Need a quick content change? Same-day turnaround. Found a bug? We're on it within hours, not days. Site down? Emergency response begins within 30 minutes. Your website is a business-critical asset and we treat it that way — with the urgency and attention it deserves.

FAQ

Frequently Asked Questions

How much does website maintenance cost in Dubai?
Basic plans start from AED 800/month for brochure sites. Business websites range from AED 1,500-3,000/month. E-commerce and complex sites cost AED 4,000-8,000/month. Enterprise plans with SLA-backed response times start from AED 10,000/month. All plans include monitoring, security updates, backups, and monthly reporting.
What does a website maintenance plan include?
CMS and plugin updates, daily backups with 30-day retention, 24/7 uptime monitoring, security scans, SSL monitoring, performance tracking, content updates (hours vary by plan), broken link repair, database optimization, and monthly performance reports with recommendations.
How quickly do you respond to website emergencies?
Standard plans: 4-8 hours for non-critical, 2-4 hours for site-down. Priority plans: 1-2 hours for all issues, 30 minutes for critical. Enterprise: 15-30 minutes 24/7. Complete site downtime is always treated as highest priority — diagnosis begins within 30 minutes regardless of plan tier.
Do you maintain WordPress, Shopify, and custom-built sites?
Yes — WordPress (core, plugin, theme updates), Shopify (theme and app management), WooCommerce, Webflow, and custom-built sites (React, Next.js, Laravel — dependency updates, security patching, server maintenance). Our team has expertise across all major web technologies.
What happens if my website gets hacked?
We follow a structured incident response: quarantine, malware removal, vulnerability patching, security hardening, backup restoration if needed, and search engine blacklist removal. For maintenance clients, malware removal is included at no extra cost. We also provide a post-incident report with prevention measures.

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Let's keep your website secure, fast, and always online. Free website health audit within 24 hours.

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